Customer Service Courses

Customer Service Courses


Acculearn Training Ltd offers the following customer service courses at Level 2 Certificate and Level 3 Diploma. These qualifications are ideal for those looking to work or already working within the sector or environment. These qualifications will improve your level of communication and understanding of your role and allow you to work with greater productivity, diversity and sensitivity with customers.

These courses may form part of a funded Apprenticeship Programme of study*

*eligibility criteria applies

Level 2 NVQ Certificate Level 3 NVQ Diploma

1.  Level 2 NVQ Certificate in Customer Service

Level 2 NVQ in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

2.  Mandatory Units

Unit   Assessment Level Credit Value
F1 Communicating using customer service language   Work based 1 4
F2 Follow the rules to deliver customer service   Work based 2 4


Level 2 NVQ Certificate in Customer Service

Level 2 NVQ Certificate in Customer Service aims to provide learners new to the customer service industry with an introduction into the legislation, policies and procedures followed in providing customer care, as well as identifying what makes good customer service and how their own actions may affect customer satisfaction. This qualification is certified by NCFE, and is accredited by the NCF.

This qualification is designed for those working in a customer service related role or those who who like to develop knowledge of this area prior to commencing employment.

Requirements: There are no requirements for this qualification and a level 1 qualification is not necessary to undertake this course.

Learners who complete this course may progress onto level 3 and level 4 qualifications.


Level 3 Diploma in Customer Service

Level 3 NVQ in Customer Service is for candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.

This qualification is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and customers.

1.  Mandatory Units

Unit   Assessment Level Credit Value
F3 Demonstrate understanding of customer service   Work based 3 6
F4 Demonstrate understanding of the rules that impact on improvements in customer service   Work based 3 6
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