Information, Advice & Guidance

INFORMATION ADVICE & GUIDANCE


 

Acculearn Training offers Information, advice and guidance to all our learners, so if you would like some help in deciding which course to take, or if you need any assistance once you are enrolled, please contact the reception. Alternatively, you can email your enquiry to iag@acculearn.co.uk

 

Alternatively you can contact the National Careers Service on 0800 100 900 or via their website. They will be able to give you first-hand independent advice and guidance by phone and online, or put you in touch with local independent advisors. Their website is as follows: https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx

 

Our Mission & Our Aim

 

Acculearn Training strives to provide a high quality and affordable education in an excellent learning environment. Our mission is to offer a customer focused service, which is convenient for all clients to access and provide up to date, comprehensive and impartial information, advice and guidance. Our aim is to help build confidence and empower people to make their own choices

 

About our IAG service

 

This service is designed to help you to make an informed decision if you want to find out how to improve your job prospects or skills, get a qualification. This statement briefly outlines the available services and facilities.

 

Our Clients

 

Current Learners of Acculearn Training

Potential students

Students from partner agencies

Employers and Businesses

 

Our Staff

 

Our staff hold appropriate professional qualifications and training, their skills and knowledge are continuously updated through a programme of staff development.

 

Our Services

A confidential, impartial and objective information and advice, about learning opportunities and the skills and qualifications needed for employment or career progression.

Written information on all courses and opportunities

Support during your studies to assist your learning, personal development

Advice and services to enable you to study effectively if you have a disability or additional requirement

Telephone / internet services providing information and advice

A signposting and referral service to other agencies if we are unable to offer the information or advice you require


What can you expect from us?

 

We will be welcoming and friendly

We will be professional and knowledgeable

We are happy to answer your enquiry by telephone or e-mail or to offer you and individual one to one appointment

We will make reasonable adjustments to our services to meet your needs

Respond to your written correspondence request within 5 days

Respond to your telephone call request within 2 Days

We will acknowledge or reply to your e-mails within 3 days

 

What we expect from you?

 

As much relevant information as you can give us to help us to respond to your enquiry fully

To contact us promptly if you have any questions or concerns about your studies

To attend all interviews, which have been arranged with Acculearn Training staff on time

Let us know if you need to cancel or re-schedule an appointment

To be honest and open with us, and work towards meeting your agreed aims

To treat Acculearn Training staff and fellow students with respect

 

Confidentiality

 

In order to provide the best possible service we keep a record of your details, your academic record and your contacts with us. This record can only be accessed by authorised staff or representatives who need to see this information as part of their work. Acculearn Training complies with the requirements of the Data Protection Act 1998

 

Equal Opportunities

 

Acculearn Training welcomes enquiries from all people regardless of their age, race, colour, gender, and sexual orientation, religious or political beliefs, disability, marital status, or background.

Acculearn Training is committed to the aim that everybody is given equal opportunity to access our IAG services and training resources.

 

Feedback: Compliments, Comments and Complaints

 

To help us continuously improve our service and address your needs we want to hear from you; if you wish, you may do this anonymously.

If you would like to comment on or compliment the service, or to make a complaint, relevant forms are available at reception. You may also do this using the form on our website or email to info@acculearn.co.uk

Our complaints procedure explains clearly show how complaints should be made and how these and any unresolved issues are dealt with. All complaints are dealt with in the strictest confidence.

 

How to contact us

 

Appointments may be made in person, by telephone or by e-mail; please contact:

Acculearn Training:                                               

180c Cranbrook Road                                                                                    

Ilford, IG1 4LX

Tel: 0203 371 1123

Email: info@acculearn.co.uk

IAG_LearningJourney

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